Previous Head of Legal Services,
University of Cambridge
"Tracy proved an excellent administrator for a busy team with a large and diverse client base. She was always on top of things, calmly resolving problems long before we became aware of them. She is both professional and engaging when dealing with people, and adept at managing those with unrealistic expectations. As an administrator she is organised and clear thinking; she gently persuaded us that we could simplify many of our systems. She worked with our IT colleagues and managed, through modifying our existing IT, to bring us to a point where our core processes were consistent and paperless, something previously thought could not be achieved without significant investment. This led to immense savings both in time and office space. She was very popular with the team and colleagues throughout the organisation."